Situation: PSM is a leading global aftermarket service provider for gas turbine power plants. They provide long-term agreements (LTA’s) to maintain reliable operations of their customers’ gas turbines (GT’s) after OEM warranties expire. As part of that service, they operate 24x7 Monitoring and Diagnostics (M&D) Centers that monitor for, detect and diagnose issues across dozens of GT’s.
PSM sought to expand its leading M&D service to: 1. focus on more types of issues, 2. become more proactive in diagnosing and resolving issues, 3. give their customers direct access to live data insights with a new customer app.
Solution: PSM is using nD to extend its M&D services to provide broader, more accessible and more actionable intelligence. They’ve combined their domain expertise with machine learning to create live equipment, engine and fleet digital twins that improve performance, emissions and risk.
nD is also being used to develop an application to enable customers to directly interact with their data insights. Live, expert-curated dashboards present data and engineering analyses in ways that are understandable, contextualized and action-oriented. This enables collaborative problem solving and increases the speed, efficiency and transparency of value delivery.